# Master Service Agreement (MSA)

**Arcline IT LLC**
Last updated: May 2026

---

## 1. Parties

This Master Service Agreement ("Agreement") is between **Arcline IT LLC**
("Arcline", "Provider", "we", "us") and the customer named in the applicable
Order Form ("Customer", "you"). This Agreement governs all Services provided
by Arcline to Customer.

---

## 2. Services

### 2.1 Service Offerings
Arcline provides the following hosting services ("Services"):
- **Shared Web Hosting** — Multi-tenant web server with cPanel control panel
- **WordPress Hosting** — Managed WordPress environment
- **VPS Hosting** — Virtual private servers with root access
- **Domain Registration** — Domain name registration and management
- **SSL Certificates** — Let's Encrypt SSL certificate provisioning
- **Email Hosting** — Self-hosted email services (where available)

### 2.2 Service Levels
Services are provided in accordance with our [Service Level Agreement (SLA)](sla.md),
which is incorporated by reference into this Agreement.

### 2.3 Changes to Services
Arcline may modify, upgrade, or discontinue specific service offerings with
30 days written notice to Customer. In the event of service discontinuation,
Customer will receive a pro-rata refund for any prepaid but unused Service
fees.

---

## 3. Term and Termination

### 3.1 Initial Term
The initial term of this Agreement begins on the date Customer accepts these
terms (by signing an Order Form or creating an Arcline account) and continues
for the duration of the initial billing period selected in the Order Form.

### 3.2 Renewal
This Agreement automatically renews for successive billing periods of equal
length unless either party provides written notice of non-renewal at least
7 days before the end of the current term.

### 3.3 Termination for Convenience
Customer may terminate this Agreement at any time from the client portal or
by contacting support. Services continue until the end of the current billing
period. No refunds are provided for partial months, except as stated in
Section 2.3.

### 3.4 Termination for Cause
Either party may terminate this Agreement immediately upon written notice if:
- The other party materially breaches this Agreement and fails to cure the
  breach within 7 days of receiving written notice
- The other party becomes insolvent, files for bankruptcy, or ceases operations

### 3.5 Effects of Termination
Upon termination:
- Customer's access to Services ceases
- Arcline will delete Customer's data after the data preservation period
  (14 days for shared hosting, 7 days for VPS)
- Outstanding invoices become immediately due and payable

---

## 4. Fees and Payment

### 4.1 Fees
Customer agrees to pay the fees specified in the Order Form. All fees are
in United States Dollars (USD). Fees do not include taxes, which are
Customer's responsibility.

### 4.2 Invoicing
Fees are billed in advance on a monthly or annual basis as selected in the
Order Form. Invoices are generated on the billing date and sent by email.

### 4.3 Payment Terms
Payment is due upon receipt of invoice. Accounts more than 7 days past due
may be suspended. Suspended accounts are held for 14 days before data is
deleted.

### 4.4 Price Changes
Arcline may change service pricing with 30 days written notice. Price
increases will not exceed 10% annually unless required by changes in
underlying infrastructure costs.

### 4.5 Refunds
- **Monthly plans:** Non-refundable after the billing cycle begins
- **Annual plans:** Pro-rata refund available within the first 30 days
- **Setup fees:** No setup fees are charged

---

## 5. Customer Responsibilities

### 5.1 Account Security
Customer is responsible for:
- Maintaining the confidentiality of login credentials
- All activity occurring under their account
- Promptly notifying Arcline of any suspected unauthorized access

### 5.2 Acceptable Use
Customer must comply with the [Acceptable Use Policy (AUP)](https://arcline.it/aup),
which is incorporated by reference. Violation of the AUP may result in
immediate suspension without refund.

### 5.3 Data Backup
Customer is responsible for maintaining independent backups of their data.
Arcline performs routine backups for disaster recovery purposes but does not
guarantee data availability in all scenarios. VPS customers are solely
responsible for their own backup strategy.

### 5.4 Compliance
Customer represents and warrants that:
- Their content and use of Services complies with all applicable laws
- They hold all necessary rights and permissions for content stored on
  Arcline infrastructure
- They will not use Services to violate the rights of others

---

## 6. Provider Responsibilities

### 6.1 Service Delivery
Arcline will provide Services in accordance with this Agreement and the SLA.

### 6.2 Security
Arcline will maintain industry-standard physical and network security measures,
including:
- Firewall protection with default-deny rules
- Regular security updates and patching
- Encrypted data transmission (TLS 1.2+)
- Secure configuration of all servers and network equipment

### 6.3 Privacy
Arcline will not access Customer's files or data except:
- To perform maintenance or troubleshooting
- To investigate suspected AUP violations
- To comply with valid legal process

### 6.4 Incident Notification
Arcline will notify Customer of any security incident involving Customer's
data within 72 hours of becoming aware of the incident.

---

## 7. Intellectual Property

### 7.1 Customer Content
As between the parties, Customer retains all intellectual property rights in
the content, data, and applications they store or process using Arcline's
Services.

### 7.2 Arcline IP
Arcline retains all rights in its proprietary software, infrastructure,
trademarks, and branding. This Agreement does not grant Customer any license
to Arcline's intellectual property beyond what is necessary to use the
Services.

### 7.3 Feedback
Any suggestions, feedback, or feature requests Customer provides may be used
by Arcline without obligation or compensation.

---

## 8. Confidentiality

### 8.1 Definition
"Confidential Information" means any non-public information disclosed by one
party to the other, whether written, oral, or electronic, that is designated
as confidential or reasonably should be understood to be confidential.

### 8.2 Obligations
Each party agrees to:
- Use Confidential Information only for purposes of this Agreement
- Protect Confidential Information using reasonable care
- Not disclose Confidential Information to third parties without written
  consent, except to employees and contractors with a need to know

### 8.3 Exclusions
Confidential Information does not include information that:
- Is or becomes publicly available through no fault of the receiving party
- Was already known to the receiving party prior to disclosure
- Is independently developed by the receiving party
- Is required to be disclosed by law

---

## 9. Limitation of Liability

### 9.1 No Indirect Damages
Neither party shall be liable for any indirect, incidental, special,
consequential, or punitive damages, including lost profits, lost revenue,
lost data, or business interruption, even if advised of the possibility of
such damages.

### 9.2 Cap on Liability
Each party's total liability to the other for all claims arising under this
Agreement shall not exceed the total fees paid by Customer to Arcline in the
12 months preceding the claim.

### 9.3 Exceptions
Nothing in this section limits either party's liability for:
- Death or personal injury caused by negligence
- Fraud or willful misconduct
- Breach of confidentiality obligations
- Intellectual property infringement

---

## 10. Indemnification

### 10.1 Customer Indemnity
Customer agrees to indemnify and hold harmless Arcline from any claims,
damages, or expenses arising from:
- Customer's breach of this Agreement
- Customer's violation of applicable law
- Customer's content that infringes third-party rights

### 10.2 Procedure
The indemnified party must:
- Provide prompt written notice of the claim
- Allow the indemnifying party to control the defense
- Provide reasonable cooperation in the defense

---

## 11. Data Processing

### 11.1 Data Processor
To the extent Customer provides Arcline with personal data (as defined by
applicable privacy laws), Customer is the data controller and Arcline is the
data processor. Our [Data Processing Agreement (DPA)](dpa.md) governs such
processing and is incorporated by reference.

### 11.2 Data Location
Customer data is stored on servers located in the United States. Arcline does
not transfer data to other jurisdictions without Customer's consent.

---

## 12. Governing Law and Disputes

### 12.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws
of the United States and the State of Oklahoma.

### 12.2 Dispute Resolution
Any dispute arising from this Agreement shall first be attempted to be resolved
through good-faith negotiations. If not resolved within 30 days, disputes may
be submitted to binding arbitration in accordance with the rules of the
American Arbitration Association.

### 12.3 Legal Fees
In any action to enforce this Agreement, the prevailing party shall be
entitled to recover reasonable legal fees and costs.

---

## 13. General Provisions

### 13.1 Entire Agreement
This Agreement, together with the Order Form, [SLA](sla.md),
[AUP](https://arcline.it/aup), [Privacy Policy](https://arcline.it/privacy),
and [DPA](dpa.md), constitutes the entire agreement between the parties
regarding the subject matter.

### 13.2 Amendments
Arcline may amend this Agreement with 14 days written notice. Continued use
of Services after the effective date constitutes acceptance.

### 13.3 Assignment
Customer may not assign this Agreement without Arcline's written consent.
Arcline may assign this Agreement in connection with a merger, acquisition,
or sale of assets.

### 13.4 Severability
If any provision of this Agreement is found to be unenforceable, the
remaining provisions shall remain in full force and effect.

### 13.5 Waiver
Failure to enforce any provision of this Agreement shall not constitute a
waiver of that provision.

### 13.6 No Third-Party Beneficiaries
This Agreement is for the sole benefit of the parties and their permitted
assigns and does not confer any rights on third parties.

### 13.7 Notices
All legal notices under this Agreement shall be sent in writing to:
- **Arcline IT LLC** — by email to legal@arcline.it
- **Customer** — to the email address on file in the customer portal

---

## 14. Definitions

| Term | Definition |
|------|------------|
| **Order Form** | The service order, plan selection, or checkout process through which Customer selects specific Services |
| **Services** | Hosting and related services provided by Arcline under this Agreement |
| **SLA** | Service Level Agreement, available at [docs.arclineit.com/legal/sla] |
| **AUP** | Acceptable Use Policy, available at [arcline.it/aup](https://arcline.it/aup) |
| **DPA** | Data Processing Agreement, available at [docs.arclineit.com/legal/dpa] |

---

*To accept this Agreement, create an account or sign the applicable Order
Form. Questions? Contact us at [arcline.it/contact](https://arcline.it/contact)*

