---
title: "Acceptable Use Policy Summary"
description: "What's allowed and what's not on Arcline hosting. A plain-English summary of the AUP."
section: reference
order: 4
---

# Acceptable Use Policy Summary

This is a plain-English summary. The full Acceptable Use Policy is available at [arcline.it/aup](https://arcline.it/aup).

---

## Prohibited content

You may not use Arcline services to host or distribute:

- **Illegal content**: Copyright-infringing material, child exploitation content, malware, stolen data
- **Spam**: Unsolicited bulk email, email lists purchased from third parties, auto-generated content farms
- **Phishing or fraud**: Sites that impersonate legitimate services to steal credentials
- **Cryptocurrency mining**: Mining on shared hosting or VPS without explicit permission
- **Open relays**: Mail servers configured to allow third-party relaying
- **DDoS tools**: Any software designed to launch denial-of-service attacks
- **Terrorist or extremist content**: As defined by applicable law

---

## Prohibited activities

| Activity | Allowed? | Notes |
|----------|----------|-------|
| Personal blog | ✅ Yes | |
| Business website | ✅ Yes | |
| E-commerce store | ✅ Yes | |
| Video sharing | ⚠️ Limited | Shared hosting has bandwidth limits. VPS may be suitable. |
| File hosting | ⚠️ Limited | Personal files only. No public file dumps or CDN-like services. |
| Game servers | ⚠️ Requires VPS | Not allowed on shared hosting |
| VPN server | ⚠️ Requires VPS | Allowed on VPS for personal use |
| Tor exit node | ❌ No | |
| Email marketing | ✅ With limitations | Must comply with CAN-SPAM. No purchased lists. |
| Mailing list hosting | ✅ With limitations | Double opt-in required. Must have unsubscribe mechanism. |
| Proxy service | ❌ No | Public web proxies are not allowed |
| Botnet/C2 | ❌ No | Obviously |

---

## Resource usage

- **Shared hosting**: Your site may not use excessive CPU, RAM, or I/O that affects other customers. Sites that consistently exceed resource limits will be asked to upgrade to a VPS.
- **VPS**: You get dedicated resources. There's no resource sharing, so the AUP limits are looser. However, your VPS may not be used for illegal activity or to attack other systems.
- **Email**: Sending more than 200 messages per hour triggers automatic throttling. Bulk senders must use a dedicated email service.

---

## Enforcement

If you violate the AUP:

1. **First violation**: Warning email with a description of the issue and a request to resolve it within 24 hours
2. **Second violation**: Service suspension until the issue is resolved
3. **Severe violation (spam, phishing, malware)**: Immediate suspension without notice

Arcline reserves the right to terminate service for repeated or severe violations without refund.

---

## Reporting violations

If you see content hosted on Arcline that violates the AUP:

- **Email**: abuse@arclineit.com
- **DMCA takedown notices**: See our DMCA policy at [arcline.it/dmca](https://arcline.it/dmca)
- **Response time**: We typically respond to abuse reports within 4 hours

---

## What's next

- [How to open a support ticket](/reference/support-tickets/)
- [Arcline nameservers and DNS records](/reference/nameservers/)
- [Resource limits by plan](/reference/resource-limits/)

