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---
title: "Acceptable Use Policy Summary"
description: "What's allowed and what's not on Arcline hosting. A plain-English summary of the AUP."
section: reference
order: 4
---
# Acceptable Use Policy Summary
This is a plain-English summary. The full Acceptable Use Policy is available at [arcline.it/aup](https://arcline.it/aup).
---
## Prohibited content
You may not use Arcline services to host or distribute:
- **Illegal content**: Copyright-infringing material, child exploitation content, malware, stolen data
- **Spam**: Unsolicited bulk email, email lists purchased from third parties, auto-generated content farms
- **Phishing or fraud**: Sites that impersonate legitimate services to steal credentials
- **Cryptocurrency mining**: Mining on shared hosting or VPS without explicit permission
- **Open relays**: Mail servers configured to allow third-party relaying
- **DDoS tools**: Any software designed to launch denial-of-service attacks
- **Terrorist or extremist content**: As defined by applicable law
---
## Prohibited activities
| Activity | Allowed? | Notes |
|----------|----------|-------|
| Personal blog | ✅ Yes | |
| Business website | ✅ Yes | |
| E-commerce store | ✅ Yes | |
| Video sharing | ⚠️ Limited | Shared hosting has bandwidth limits. VPS may be suitable. |
| File hosting | ⚠️ Limited | Personal files only. No public file dumps or CDN-like services. |
| Game servers | ⚠️ Requires VPS | Not allowed on shared hosting |
| VPN server | ⚠️ Requires VPS | Allowed on VPS for personal use |
| Tor exit node | ❌ No | |
| Email marketing | ✅ With limitations | Must comply with CAN-SPAM. No purchased lists. |
| Mailing list hosting | ✅ With limitations | Double opt-in required. Must have unsubscribe mechanism. |
| Proxy service | ❌ No | Public web proxies are not allowed |
| Botnet/C2 | ❌ No | Obviously |
---
## Resource usage
- **Shared hosting**: Your site may not use excessive CPU, RAM, or I/O that affects other customers. Sites that consistently exceed resource limits will be asked to upgrade to a VPS.
- **VPS**: You get dedicated resources. There's no resource sharing, so the AUP limits are looser. However, your VPS may not be used for illegal activity or to attack other systems.
- **Email**: Sending more than 200 messages per hour triggers automatic throttling. Bulk senders must use a dedicated email service.
---
## Enforcement
If you violate the AUP:
1. **First violation**: Warning email with a description of the issue and a request to resolve it within 24 hours
2. **Second violation**: Service suspension until the issue is resolved
3. **Severe violation (spam, phishing, malware)**: Immediate suspension without notice
Arcline reserves the right to terminate service for repeated or severe violations without refund.
---
## Reporting violations
If you see content hosted on Arcline that violates the AUP:
- **Email**: abuse@arclineit.com
- **DMCA takedown notices**: See our DMCA policy at [arcline.it/dmca](https://arcline.it/dmca)
- **Response time**: We typically respond to abuse reports within 4 hours
---
## What's next
- [How to open a support ticket](/reference/support-tickets/)
- [Arcline nameservers and DNS records](/reference/nameservers/)
- [Resource limits by plan](/reference/resource-limits/)

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---
title: "Arcline Nameservers and DNS Records"
description: "List of Arcline nameservers and instructions for pointing your domain to Arcline."
section: reference
order: 1
---
# Arcline Nameservers and DNS Records
This page lists the Arcline authoritative nameservers and the DNS records you'll need for common services.
---
## Authoritative nameservers
Point your domain to Arcline using these nameservers:
| Purpose | Nameserver |
|---------|------------|
| Primary | `ns1.arcline.it` |
| Secondary | `ns2.arcline.it` |
Both nameservers serve all zones authoritatively. They run NSD on Arcline's own infrastructure.
---
## How to point your domain
At your registrar's control panel, replace the existing nameservers with:
```
ns1.arcline.it
ns2.arcline.it
```
DNS propagation typically takes 15 minutes to a few hours, but can take up to 48 hours in rare cases. See [Point Your Domain to Arcline](/getting-started/nameservers/) for registrar-specific walkthroughs.
---
## Common DNS records
### Website (A record)
| Type | Name | Value |
|------|------|-------|
| A | `@` | `your-server-ip` |
| A | `www` | `your-server-ip` |
### Email (MX records)
| Type | Name | Priority | Value |
|------|------|----------|-------|
| MX | `@` | 0 | `mail.yourdomain.com` |
### Email authentication (TXT records)
| Type | Name | Value |
|------|------|-------|
| TXT | `@` | `v=spf1 mx include:arclineit.com ~all` |
| TXT | `arcline._domainkey` | `v=DKIM1; h=sha256; p=...` |
| TXT | `_dmarc` | `v=DMARC1; p=quarantine; rua=mailto:dmarc@yourdomain.com` |
### Subdomain examples
| Type | Name | Value |
|------|------|-------|
| A | `portal` | `your-server-ip` |
| A | `git` | `your-server-ip` |
| CNAME | `docs` | `yourdomain.com` |
| CNAME | `status` | `yourdomain.com` |
---
## Managing DNS records
In Arcline cPanel, go to **Domains → Zone Editor** to add, edit, or remove DNS records. Changes are instant — NSD reloads the zone automatically.

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---
title: "Supported PHP Versions"
description: "PHP versions available on Arcline shared hosting and VPS plans."
section: reference
order: 2
---
# Supported PHP Versions
Arcline supports multiple PHP versions to accommodate different application requirements.
---
## Shared hosting
On shared hosting plans, you can select your PHP version in cPanel under **Software → Select PHP Version**.
| Version | Status | End of Life | Notes |
|---------|--------|-------------|-------|
| 8.3 | Active | 2026-12-31 | Recommended for new sites |
| 8.2 | Active | 2025-12-31 | Good stability |
| 8.1 | Security only | 2024-11-30 | Upgrade recommended |
| 8.0 | End of life | 2023-11-26 | Not recommended |
---
## VPS plans
On VPS plans, you can install any PHP version from the system package manager or use a third-party repository like [Ondřej Surý's PPA](https://deb.sury.org/):
```bash
sudo apt install php8.3 php8.3-fpm php8.3-mysql
```
---
## Switching PHP versions
In cPanel, go to **Select PHP Version**, choose the version you want, and click **Set as current**. Most WordPress sites will work on any PHP 8.x version without issues.
After switching, check your site thoroughly:
- If you see blank pages or errors, your application may not support the PHP version you selected
- WordPress 5.6+ supports PHP 8.x. WordPress 6.0+ requires PHP 7.4+
- Older plugins may not be compatible with PHP 8.x — check with the plugin developer
---
## PHP extensions
The following extensions are available on shared hosting:
```
bcmath, calendar, Core, ctype, curl, date, dom, exif, fileinfo,
filter, ftp, gd, gettext, gmp, hash, iconv, imagick, intl, json,
ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre,
PDO, pdo_mysql, pdo_sqlite, Phar, posix, random, readline, redis,
Reflection, session, shmop, SimpleXML, sockets, sodium, SPL, sqlite3,
standard, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter,
xsl, Zend OPcache, zip, zlib
```
If you need an extension that isn't listed, contact Arcline support.

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---
title: "Resource Limits by Plan"
description: "Storage, bandwidth, and resource limits for each Arcline hosting plan."
section: reference
order: 3
---
# Resource Limits by Plan
This page outlines the resource allocations for each Arcline hosting plan. Contact support if you need more information about a specific limit.
---
## Shared hosting limits
| Resource | Starter | Business | Professional |
|----------|---------|----------|--------------|
| Disk space | 10 GB | 25 GB | 50 GB |
| Bandwidth | 100 GB/mo | 250 GB/mo | 500 GB/mo |
| Websites | 1 | 5 | Unlimited |
| Email accounts | 5 | 25 | Unlimited |
| Databases | 5 | 25 | Unlimited |
| Subdomains | 5 | 25 | Unlimited |
| FTP accounts | 5 | 25 | Unlimited |
| Inode limit | 50,000 | 100,000 | 250,000 |
| PHP memory limit | 128 MB | 256 MB | 512 MB |
| PHP upload limit | 32 MB | 64 MB | 128 MB |
| CPU | Shared | Shared | Priority |
| RAM | Shared | Shared | Guaranteed |
---
## VPS limits
| Resource | VPS-1 | VPS-2 | VPS-4 | VPS-8 |
|----------|-------|-------|-------|-------|
| vCPU | 1 core | 2 cores | 4 cores | 8 cores |
| RAM | 1 GB | 2 GB | 4 GB | 8 GB |
| Storage | 25 GB SSD | 50 GB SSD | 100 GB SSD | 200 GB SSD |
| Bandwidth | 1 TB/mo | 2 TB/mo | 4 TB/mo | 8 TB/mo |
| Backup | Weekly | Daily | Daily | Daily |
| Snapshot | — | 1 | 2 | 4 |
| Dedicated IP | 1 | 1 | 2 | 2 |
---
## Email limits
| Resource | Limit |
|----------|-------|
| Mailbox size | 5 GB (shared), 10 GB (VPS) |
| Max attachment size | 25 MB |
| Max recipients per message | 100 |
| Max outgoing messages per hour | 200 |
| Max incoming messages per hour | 500 |
| Auto-responders | 10 per domain |
| Forwarders | 25 per domain |
| Mailing lists | 10 per domain |
---
## DNS limits
| Resource | Limit |
|----------|-------|
| Zone records per domain | 500 |
| TXT record length | 2048 characters |
| DNSSEC | Supported on all plans |
| Custom nameservers | Available on Business+ |
---
## Acceptable use reminders
- Shared hosting is not suitable for video streaming, file sharing, or high-traffic media sites
- All plans are subject to Arcline's [Acceptable Use Policy](/reference/acceptable-use-policy/)
- Resource usage is monitored automatically — excessive usage may result in throttling or plan upgrade requests
- VPS plans give you full root access — you manage your own resource allocation

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---
title: "How to Open a Support Ticket"
description: "How to contact Arcline support, what information to include, and expected response times."
section: reference
order: 5
---
# How to Open a Support Ticket
When you need help, opening a support ticket is the best way to get a response. This page explains how tickets work and what to include.
---
## Before opening a ticket
Check these resources first — your question may already be answered:
- **Knowledge base**: Browse the guides in this docs site
- **Status page**: Check [status.arclineit.com](https://status.arclineit.com) for any active incidents or scheduled maintenance
- **FAQ**: Visit [arcline.it/faq](https://arcline.it/faq) for common questions
---
## Opening a ticket
### Via the customer portal (recommended)
1. Log in to the [Arcline Customer Portal](https://portal.arclineit.com)
2. Click **Support → New Ticket**
3. Select the relevant department:
- **Billing** — invoices, plan changes, cancellations
- **Technical** — server issues, website problems, email setup
- **Migration** — moving from another provider to Arcline
4. Fill in the subject and description
5. Include as much detail as possible (see below)
6. Click **Submit**
You'll receive a confirmation email with the ticket number.
### Via email
Send an email to **support@arclineit.com**. Include:
- Your account username or email
- A clear subject line
- A detailed description of the issue
- Any relevant screenshots or error messages
Your email will automatically create a ticket in the system and you'll receive a confirmation reply.
---
## What to include in a ticket
The more detail you provide, the faster we can help. Include:
| Detail | Example |
|--------|---------|
| **Your domain** | `example.com` |
| **What you're trying to do** | "I'm trying to install WordPress on my VPS" |
| **What's happening** | "I get a 500 error when visiting example.com/wp-admin" |
| **What you've already tried** | "I've checked that PHP is running and the database credentials are correct" |
| **Relevant logs or errors** | Paste the exact error message, not a summary |
| **Recent changes** | "I updated WordPress to 6.7 yesterday" |
---
## Response times
| Priority | Response time | When to use |
|----------|--------------|-------------|
| **Critical** | < 1 hour | Site is down, email is not working, security issue |
| **High** | < 4 hours | Site is slow but accessible, email is delayed |
| **Normal** | < 24 hours | Configuration help, billing questions, migration support |
| **Low** | < 72 hours | Feature requests, general questions, feedback |
Response times are based on Eastern Time (ET), Monday through Friday. Weekend and holiday responses may take longer.
---
## Ticket statuses
| Status | Meaning |
|--------|---------|
| **Open** | Received but not yet assigned |
| **In Progress** | Being worked on by a technician |
| **Awaiting Customer** | We need more information from you |
| **Resolved** | Issue has been resolved |
| **Closed** | Issue is complete and ticket is archived |
If a ticket is marked **Awaiting Customer**, please respond as soon as possible. Tickets that remain in this status for more than 7 days will be automatically closed.
---
## Providing SSH access
If your issue requires investigation on the server, you may be asked to provide SSH access. You have two options:
- **Temporary key**: Upload an SSH key and remove it after the issue is resolved
- **Add to known IPs**: We'll provide the IP we'll connect from — add it to your firewall's whitelist
Never share your account password. Arcline staff will never ask for your password.
---
## What's next
- [Arcline nameservers and DNS records](/reference/nameservers/)
- [Supported PHP versions](/reference/php-versions/)
- [Resource limits by plan](/reference/resource-limits/)