83 lines
3.2 KiB
Markdown
83 lines
3.2 KiB
Markdown
---
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title: "Acceptable Use Policy Summary"
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description: "What's allowed and what's not on Arcline hosting. A plain-English summary of the AUP."
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section: reference
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order: 4
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---
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# Acceptable Use Policy Summary
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This is a plain-English summary. The full Acceptable Use Policy is available at [arcline.it/aup](https://arcline.it/aup).
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---
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## Prohibited content
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You may not use Arcline services to host or distribute:
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- **Illegal content**: Copyright-infringing material, child exploitation content, malware, stolen data
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- **Spam**: Unsolicited bulk email, email lists purchased from third parties, auto-generated content farms
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- **Phishing or fraud**: Sites that impersonate legitimate services to steal credentials
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- **Cryptocurrency mining**: Mining on shared hosting or VPS without explicit permission
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- **Open relays**: Mail servers configured to allow third-party relaying
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- **DDoS tools**: Any software designed to launch denial-of-service attacks
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- **Terrorist or extremist content**: As defined by applicable law
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---
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## Prohibited activities
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| Activity | Allowed? | Notes |
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|----------|----------|-------|
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| Personal blog | ✅ Yes | |
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| Business website | ✅ Yes | |
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| E-commerce store | ✅ Yes | |
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| Video sharing | ⚠️ Limited | Shared hosting has bandwidth limits. VPS may be suitable. |
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| File hosting | ⚠️ Limited | Personal files only. No public file dumps or CDN-like services. |
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| Game servers | ⚠️ Requires VPS | Not allowed on shared hosting |
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| VPN server | ⚠️ Requires VPS | Allowed on VPS for personal use |
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| Tor exit node | ❌ No | |
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| Email marketing | ✅ With limitations | Must comply with CAN-SPAM. No purchased lists. |
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| Mailing list hosting | ✅ With limitations | Double opt-in required. Must have unsubscribe mechanism. |
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| Proxy service | ❌ No | Public web proxies are not allowed |
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| Botnet/C2 | ❌ No | Obviously |
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---
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## Resource usage
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- **Shared hosting**: Your site may not use excessive CPU, RAM, or I/O that affects other customers. Sites that consistently exceed resource limits will be asked to upgrade to a VPS.
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- **VPS**: You get dedicated resources. There's no resource sharing, so the AUP limits are looser. However, your VPS may not be used for illegal activity or to attack other systems.
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- **Email**: Sending more than 200 messages per hour triggers automatic throttling. Bulk senders must use a dedicated email service.
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---
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## Enforcement
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If you violate the AUP:
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1. **First violation**: Warning email with a description of the issue and a request to resolve it within 24 hours
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2. **Second violation**: Service suspension until the issue is resolved
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3. **Severe violation (spam, phishing, malware)**: Immediate suspension without notice
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Arcline reserves the right to terminate service for repeated or severe violations without refund.
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---
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## Reporting violations
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If you see content hosted on Arcline that violates the AUP:
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- **Email**: abuse@arclineit.com
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- **DMCA takedown notices**: See our DMCA policy at [arcline.it/dmca](https://arcline.it/dmca)
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- **Response time**: We typically respond to abuse reports within 4 hours
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---
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## What's next
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- [How to open a support ticket](/reference/support-tickets/)
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- [Arcline nameservers and DNS records](/reference/nameservers/)
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- [Resource limits by plan](/reference/resource-limits/)
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